GENERAL TERMS AND CONDITIONS
TERMS USED IN THE GENERAL TERMS AND CONDITIONS
The Seller— a limited liability company SIA “AMG Ziedi” registration number40103739969, legal addressAkmeņuiela 16-11, Rīga, LV-1048, physical address Nometņuiela 9-1, Rīga, LV-1048 phone -29239897 e-mail: firstname.lastname@example.org
Consumer — a natural or legal person who expresses a wish to purchase, purchases or might purchase, or use goods or a service for a purpose, which is not related to his or her economic or professional activity;
Buyer — the person who makes the purchase of goods in the Seller’s Internet store. The Buyer can be both the Consumer and the non-Consumer;
Goods — any item offered or sold to a Consumer through this website;
Manufacturer — a person who within the scope of his or her economic or professional activity manufactures or renovates goods for sale, or identifies itself as the Manufacturer by indicating (labelling) on the goods or the packaging thereof, or in the technical documentation of the goods, its name (firm name), given name, surname, trademark or other distinguishing mark;
Legislation — Cabinet Regulation No. 20 of May 20, 2014 255 “Provisions on the distance contract”, Consumer Rights Protection Law, Civil Law, Commercial Law and other related legal acts;
Warranty — a free of charge promise by the Manufacturer, Seller or trader to repay the amount of money paid for the goods or articles, to exchange the goods or articles for conforming goods or articles, to eliminate any non-conformity of the goods or articles free of charge or perform other activities if the goods or articles fail to comply with the characteristics provided for in the advertisement;
Prices — The final price of the item indicated on the Internet site, including taxes and fees, on which the Seller sells goods through this website. The price does not include the cost of delivery of the item;
Internet site —Seller’s website … ;
Parties —Seller and Buyer;
General Terms and Conditions — these Terms (the General Terms and Conditions of the website).
1. General terms
1.1. These Terms determine the legal relationship between Buyer and Seller.
1.3. When using the Internet site, the user agrees to comply with these Terms.
1.4. Seller may partly or completely delete, modify, update the information on the Internet site without prior notice.
1.5. The pictures and description of the goods in question may vary slightly from the product offered.
1.6. By agreeing to these сonditions, the Client agrees to transfer their personal data to the Trader. The Trader is a personal data processing controller, according General Data Protection Regulation (GDPR). The Trader has the right to process personal data of the Client in order to provide their services, or within the framework of concluded contracts, as also to record client count, to offer, provide and maintain their services, to pursue and protect the Company’s rights and legal interests in fulfilling its obligations, and to fulfill their obligations specified in regulatory acts. The Trader has the right to obtain personal data from third parties, as well as to transfer it to third parties in order to provide its services, as also in cases of legal demand.
2. Use of the right of withdrawal
2.1. The Consumer may exercise the right of withdrawal and unilaterally cancel the goods within 14 (fourteen) days, by covering the costs, in accordance with legal acts.
2.2. The deadline for the exercise of the right of withdrawal shall be calculated from the date of delivery of the goods — if one item is ordered; from the date of delivery of the last item — if the order contains several items; from the date of delivery of the last lot of goods or parts — if delivery is to be carried out in batches or parts.
2.3. The right to return the goods does not apply to cut flowers, flower bouquets, flower arrangements and houseplants. (Cabinet Regulation No. 207, Clause 15.3).
2.4. The Cancellation Notice may be used by the Consumer to use the Seller’s refusal form or any other express or implied notice of refusal in which the Consumer shall necessarily indicate:
Addressee (Seller’s name, actual address, telephone number, email address)
I declare that I wish to forfeit the purchase of such item
Order date / date of receipt
Consumer name and surname
Consumer signature (only if this form is sent on paper)
2.5. Exercising the right of withdrawal means notifying the Buyer of the withdrawal from the Product and submitting or sending it to the Seller.
2.6. By using the right of withdrawal, the Consumer may return the product to the Seller without packaging, if the Consumer has not been able to view the product without opening the package and it has not been possible to keep the packaging of the product, for example because of the size of the package, as it is not an integral part of the product.
2.7. The Returned Product must be delivered to the Consumer at Nometņu Street 9-1, Riga and must be in full set.
2.8. The Consumer cannot exercise the right of withdrawal if the product is made according to the instructions of the Consumer or the product is clearly personalized; if the product is perishable or it expires soon; if the Consumer has opened the packaging; the product due to health and hygiene reasons cannot be returned; the product due to the delivery is irretrievably mixed with other things, etc. The return of the goods does not apply to cut flowers, flower bouquets, flower arrangements and houseplants.
2.9. The refunded amount is credited back using the original payment method.
3. Consumer responsibility
3.1. The Consumer is responsible for reducing the value of the good or using it contrary to good faith, if the product was used during the exercise of the right of withdrawal beyond the limits required for the identification and verification of its characteristics and type.
3.2. The Consumer is obliged not later than within 14 days after sending a written refusal to return the product to the Seller. The Seller is obliged not later than within 14 days from the day he receives information about the Consumer’s decision to withdraw from the contract, to repay to the Consumer the amount of money he paid, including the delivery costs paid by the Consumer.
3.3. The Consumer is responsible for maintaining the quality and safety of the product during the term of exercise of the right of withdrawal.
4.1. The Consumer is entitled submit to the Seller the claim for non-conformity of the goods within two years from the date of purchase of the goods. The Consumer fills the non-conformity application to the Seller within two months from the day when the goods are found to be defective. The date of purchase of the goods shall be deemed to be the day on which the Seller transmitted and the Consumer has accepted the goods in question.
4.2. If the Manufacturer or Seller has given a warranty to the product, after the expiry of the period referred to in Paragraph 4.1., the Consumer is entitled to submit the claim throughout the remainder of the warranty period in accordance with the conditions specified in the warranty document. The Consumer claim is examined in accordance with the conditions specified in the warranty document.
4.3. When applying for a defect of the product to the Manufacturer or Seller, the Consumer shall attach a copy of the document certifying the transaction to the claim application.
4.4. The Consumer’s claim will be reviewed within 7 business days from the date of receipt of the claim, the response will be sent to the contact address specified in the claim. If the claim is found to be unfounded and the Buyer disagrees with it, he/she is entitled to exercise other rights specified in regulatory enactments.
DeliveryinĀgenskalns – 4.00 €
Deliveryinareas: Dzirciems; Iļģuciems; Imanta; Kleisti: Ķīpsala; Rītabuļļi; Spilve; Voleri; Zasulauks; Atgāzene; Bieriņi; Bišumuiža; Katlakalns; Mūkupurvs; Pleskodāle; Salas; Šampēteris; Torņakalns; Ziepniekkalns; Zolitūde–6,00 €
Delivery in Riga city center and Old town – 6,00 €
Delivery in: Beberbeķi; Bolderāja; DaugavgrīvaČiekurkalns; Jaunciems; Kundziņsala; Mežaparks; Mīlgrāvis; Pētersala-Andrejsala; Sarkandaugava; Vecdaugava; Berģi; Brasa; Brekši; Bukulti; Dreiliņi; Jugla; Mežciems; Purvciems; Suži; Teika; Dārzciems; Dārziņi; Grīziņkalns; Ķengarags; Maskavasforštate; Pļavnieki; Rumbula; Mārupe; Šķirotava – 7,00 €
Delivery in (30 km radius from Riga):Jūrmala; Vecāķi; Trīsciems; Mangaļsala; Vecmīlgrāvis; Babītesnov;Ķekavasnov; Salaspilsnov; Stopiņunov; Garkalnesnov; Carnikavasnov; Ādažunov. – 13,00 €
If the recipient cannot be reached by phone or they are not at home, the order delivery is returned to the Seller and is redelivered in another time (extra charge for an additional delivery) or it is possible to pick up the order free of delivery charge in our boutique – Nometņu street 9, Riga
We will inform you about the successful delivery by sending an sms.
If you wish to order an urgent flower delivery, please contact us by phone.
It is possible to deliver flowers to other cities in Latvia, arranging it separately by calling +371 29239897 or writing an e-mail to email@example.com
The orders are handled during working hours (Working days 8:00-20:00 Saturdays 8:00-19:00, Sundays 10:00-18:00). If the order is placed outside working hours, the delivery will be made the following day starting from 10:00.
If you want your order to be delivered the same day, the order should be placed until 16:00 on working days and 12:00 on the weekends.
During holiday season, such as St. Valentine’s Day, 8th March, please kindly place your order 2-3 days in advance, for us to prepare and deliver it in the time and place of your choice.
The minimum order amount is 25.00 EUR